Policies
Lucky Mutz Policies and Requirements
We take pride in the care and safety of your pet while in our care and we know you feel safe trusting us to take great care of them during their stay. We have a few requirements that are NON-NEGOTIABLE before they arrive.
- Puppies must be at least 3 mo. old, have Bordetella, and second series of DHLPP.
- Dogs must be current on all vaccinations including Rabies, Bordetella, and DHLPP. Cats must be current on the complete feline series AND Leukemia.
- Must be flea free and on preventative In the event we notice the dog has fleas, we will administer a Capstar for a 10.00 fee followed by a Flea Bath. Charges for the bath will be depending on the size and breed of the dog.
*We check all incoming guests for fleas before check-in. If we find evidence of fleas at check-in or at any time during their stay, pets will be given a Capstar for 10.00 flea bath for a charge ranging from $20.00 to $40.00.
- There is a $1.50 charge per day for administering medication during your pets stay. Medications that are not in their original bottle marked with the dosage and name of medication, will be charged a $10 fee in addition to the 1.50 per day.
- NO CHARGE FOR A.M. DEPARTURES: Please note that there is a charge for the day of arrival - however there is no charge for the day of departure if your pet checks-out in the morning by noon. Sunday is always a full days charge.
- METHOD OF PAYMENT: Payment must be made with cash or check or credit card when arriving to pick up your pet. *RETURNED CHECK FEE: There is a $25 fee for all returned checks.
- Stays of 30 days or longer will be paid at time of the drop off. Enjoy a 20% discount for monthly stays.
- Rates, requirements and policies are generally updated each year but are subject to change without notice.
- All dogs must be leashed at ALL TIMES when on our premises
- First time clients are required to have a credit card on file. All guests are encourged to have a card on file for ease of checking out, or in case someone else is picking up your pet.
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Cancellation Policy
We understand that things happen and an emergency can occur. However, we do require a 24 hour notice to cancel the stay. A NO SHOW, NO CALL or cancellation the day of, will result in one day’s boarding fee for the suite that was reserved. This fee will be charged to the credit card of file. Please just give us a courtesy call and let us know you won`t be boarding and we can reserve this space for someone else. For Woof Manor reservations, there is a 48 hour cancellation policy. If not honored the deposit will be forfeited.
Senior Pets
We understand this is a sensitive subject, and since senior pets do lodge with us we understand they have different needs than the younger pets. We do our very best to cater to those needs while in our care. Because of their age and or medical conditions, we require you to have a plan in place should anything unforseen occur while away from home. Please take a moment to discuss this with our team when reserving their stay and we’ll discuss your options in the event of their passing.
Lucky Mutz Policies
REQUIRED VACCINES
Please review our requirements and make sure your pet is up to date before their visit.
- Bordetella (kennel cough) required yearly
- Distemper or Distemper combo shots such as DHPP or DHLPP (either 1 or 3 year accepted)
- All dogs must be leashed at ALL TIMES when on our premises
- PUPPIES: We require that they have their second series of vaccines as well as a Bordetella vaccine before boarding.
Vaccine Effectiveness
The canine flu and bordetella (kennel cough) vaccines may reduce the severity of the illness and may reduce it but may not eliminate the possibility of a dog catching them. With both illnesses, dogs are contagious for two or three days before showing any symptoms so detection or contagious dogs prior to arrival cannot be assured
Bordetella
There are three ways of administering Bordetella. Internasal (in the nose), a shot, and orally (the mouth). NOTE: We require that you dog is up to date two weeks prior to lodging. We no longer accept and oral/nasal less than two weeks prior to their stay.
Distemper
Distemper may appear on your records as just that, or in a combo shot such as DHPP or DHLPP. These shots cover canine distemper, hepatitis, lepto, parainfluenza and parvovirus
Rabies
Either 1 or 3 year is accepted.
FELINE VACCINATIONS
Feline Leukemia: 1 or 3 yr is accepted
Rabies: 1 or 3 yr is accepted
FVRCP